khUshi - PNB MetLife Chatbot Mobile App

PNB MetLife - khUshi Mobile App

khUshi - PNB MetLife Chatbot Mobile App
Lets look at a useful phone app called khUshi. This app has been released by PNB MetLife Finance. The app description in Google Play read as, Say Hello to ‘khUshi’ - Your very own PNB MetLife customer service App powered with Artificial Intelligence. ‘khUshi’ is a one-of-a-kind insurance app that simplifies customer service experience for policy related queries, anytime, on-the-go.
Being a smart insurance app, khUshi makes customer service a whole lot smarter by providing details about your policy such as fund value, nominee details. She takes requests to update your KYC, address change, contact details & more. khUshi can set reminders so that you never forget important tasks like premium due date. 
App features:

Real-Time Access To Policy Related Information: With our online insurance app stay up-to-date with your insurance policy details, just ask khUshi anything you need to know such as insurance policy renewal, fund value, Nominee details, Sum Assured Amount, to your Policy Rider Details & Premium Due Date; khUshi knows it all.
  • Update Your Personal & Policy related Details on-the-go: You can now update your policy details, on-the-go, anytime. Whether your contact information, bank details, or KYC documents like PAN Card, Aadhaar; you can ask khUshi to change & update all these details for you.
  • Download Receipts & Statements: Get easy access to your policy related documents like premium receipts & notices, premium paid certificate & account statements.
  • An Intelligent App That Understands Your Intent: khUshi’s intuitive, intent recognizing features guides you with customized prompts to seek relevant & additional information. Her machine learning capability learns from user behaviour & responds accordingly. 
  • Just Like Your Personal Assistant: khUshi is a conversational assistant who is available for you 24x7. She has capabilities to set policy renewal reminders, address your insurance related queries, & a whole lot more. 
  • Speech recognition capability: khUshi’s speech recognition feature lets you literally talk to her. So, you can just ask her anything about your policy. Why type your queries when you can just talk to our insurance specialist chatbot khUshi

What can khUshi do for you?

khUshi can provide real-time life insurance policy related details & at the same time accept customer service requests. For every request, khUshi also provides a service token number on a real-time basis for further reference which can be used by customers to fetch information across any PNB MetLife touch-point.

View policy related information via App like:
  • Nominee details
  • Sum assured / death benefit
  • Policy term
  • Premium Due amount / Due date / Frequency
  • Last premium paid
  • Registered bank details
  • Rider details
  • Issue date
  • Policy status
  • Fund value & portfolio

Update information via App:
  • Permanent / Correspondence address
  • E-mail id
  • Mobile number
  • PAN number
  • Aadhaar number
  • Register for e-statements

Download policy related receipts & statements:
  • Account Statement
  • Premium Paid Certificate
  • Renewal Premium Receipt
  • Renewal Premium Notice

Other requests managed:
  • Locate nearby PNB MetLife branch
  • Set / View / Delete reminders
  • Arranges Call back from call centre representatives
  • Fix medical appointment
  • Fix an appointment with an advisor & much more…

Currently ‘khUshi’ understands & replies in English but we’re teaching her different languages. Learning them & becoming fluent will take some time though, so be patient with ‘khUshi’.

Simple steps to install & start using ‘khUshi’ – Our online insurance application on your android device:

Download PNB Metlife khUshi application from Google Play Store
Login to the app using your PNB MetLife website ‘customer login’ credentials or ‘register’ to create your login credentials
You are now ready to interact with ‘khUshi’ using your device!

khUshi has been installed between 1,000+ times by users at the time of this review and has an average rating of 4.7 in Google apps store.

khUshi app size 11M and can be installed on any Android device running version 4.1 and up.

Apps Name
Apps Developed
PNB MetLife Finance
Apps Size
4.1 and up
Average Rating
Apps Last Updated On
Reviewed on
Content Rating
Rated for 3+

Download khUshi app apk for free