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112 India - ERSS (Emergency Response Support System) Full Overview


India Emergency Response Support System (ERSS) - 112

Emergency Response Support System (ERSS) is the vision of Govt. of India to launch an integrated emergency response system with a single emergency number 112, to address different emergencies of citizens. ERSS is designed to address all emergency signals received from citizens through voice call, SMS, e-mail, panic SOS signal, ERSS web portal etc.
"An initiative of Govt. of India under the Nirbhaya funds scheme for ensuring safety of women and children"
Emergency Response Support System (ERSS) is a Pan-India single number (112) based emergency response system for citizens in emergencies. Each State/ UT is required to designate a dedicated Emergency Response Centres (ERC) to handle emergency requests. If you require emergency assistance from Police, Fire & Rescue, Health and other services, you may:
  • Dial 112 from your phone;
  • Press power button on your smart phone 3 times quickly to activate Panic call;
  • In case of feature phone, long press ‘5’ or ‘9’ key to activate Panic call;
  • Log on to State ERSS website and place your SOS request;
  • Email SOS alert to State ERC; and
  • Use 112 India Mobile App to activate a panic call to ERC.

* In case of women and children, you can use 112 India mobile App to activate SHOUT feature, which alerts registered volunteers in vicinity for immediate assistance apart from activating ERC.
THIS IS AN EMERGENCY FACILITY. USERS ARE ADVISED TO USE THIS SERVICE CAREFULLY.
A mobile App called ‘112 India’ is introduced by Govt. of India, to quickly raise a request for help when a person is in emergency, by pressing a button to send alert messages with location data and make emergency call to 112. This facility will aid the concerned service agencies to reach out the requestor quickly.

The automated facility being setup for this purpose in the capital cities of all States and UTs, called Public Safety Answering Point (PSAP), will handle all these emergency signals and provide assistance available to the people in distress within the best possible time with the help of Police, Fire & Rescue, Health services etc. ERSS tracks the rescue and service vehicles of all services (Police, Fire , Health etc) in real-time on a digital map of the State/UT and hence it will be possible to direct the right vehicle(s) to reach the service requestor and provide necessary support immediately.

Henceforth, all the existing emergency numbers like 100 (police), 101 (Fire and Rescue) and 108 (ambulance), 181 (Woman and Child Care) etc. will be integrated to unified number 112.

When to use ERSS ?

An SOS alert can be activated anytime simply by pushing the power button, when you feel your safety or the safety of another is in imminent danger. The exact location of the person in distress is forwarded to the Control Room of the state and the location of the victim is displayed on the GIS map of the city of a CallTaker.


  • Women Safety
  • Child Protection
  • Fire Alarm
  • Medical Emergency
  • Need Police
  • Location Lost

Features of ERSS (Emergency Response Support System)

  • Single emergency response number across the country(Dial-112).
  • 24x7 Effective emergency response services for Citizens.
  • Citizens can request help through Voice Call, SOS, SMS, Email, Web Request and Panic buttons.
  • Automatic location identification of the caller/victim.
  • Dynamic emergency response service from the nearest emergency response vehicle.
  • Service from Police, Fire, Medical and Natural Disaster Management Teams.
  • Emergency service coordination from a centralized control center in State capital/UTs.
  • Improves decision making in emergency situation which minimizes response time.
  • Live tracking of emergency response vehicles.
  • Totally 'indigenous' software solution developed by C-DAC.

What is 112 ?

  • "112" is the Single Emergency number, people in distress can call 24h/7 in all 36 states/UTs of India to get immediate assistance from the fire brigade, a medical team or the police. You can call the number 112 with a fixed or mobile phone. The Single emergency number is free everywhere

Why 112 ? When dial 100 was already in use?

  • 112 is a globally recognized single emergency number, adopted by most of European countries, common wealth nations and mapped to emergency numbers in USA and Canada. Most of Phone handsets are manufactured with pre-programmed 112 as emergency number to be dialed with single key press. TRAI allotted this number for the purpose of single emergency number in India in May 2015.

What is a Panic Button? And how it is related to 112?

  • As per Gazette published by Govt of India , all smart phones sold after 1 st Jan 2017 (w.e.f. 1 st April 2017) will have a functionality of panic button which would be activated by pressing power button in succession 3 times in case of a smart phone and the similar functionality in a feature phone would be activated with press of numeric key 5 or 9 consistently. This panic button will cause an automatic dialing of emergency number 112.

Is 112 a free number?

  • Yes.

Can I call 112 with my mobile phone?

  • You can call the emergency number 112 with your mobile phone from all states/UTs. Even when the mobile operator network is not available, you can call the emergency number 112 with your mobile phone.

What language should I speak when I call 112?

  • You speak the language of the State in which you call. If you don't speak this language, you can provide the necessary information in English/Hindi for instance. English/Hindi are the most used languages; in 36 states/UTs you can get assistance in English/Hindi. In some states/UTs they can take your call to the emergency number in the language of the neighboring State/UT as well.

Can I call 100 in place of 112 as well?

  • You can also call 112 for an emergency call when you are in India. Emergency calls through the number 112 arrive at this at the same place as the emergency numbers to the number 100. When you need a fire brigade or an ambulance, you thus call the emergency number 112 (or 100). When you call the emergency number 112 in India for the police, you are redirected to the emergency number 100. Because of this, valuable time is saved for dialing multiple numbers.

When can I call an emergency number?

  • You can call 112 or 100 when you urgently need a fire brigade, an ambulance or the police. If there is no urgency, you better call the local fire brigade, your general practitioner (outside opening hours you can call the after-hours primary care) or the local police. There are also other emergency numbers for specific problems, such as the suicide line or the Treatment Centre for Poisoning Cases.

In which countries can I call 112 when I am in distress?

  • You can call for urgent assistance in the 28 member states of the European Union through the emergency number 112. These member states are: Belgium, Bulgaria, Croatia, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic, the United Kingdom and Sweden. In the following countries the emergency number 112 is active as well: Israel, Norway, Russia, Turkey, and Switzerland.

Some examples when you CAN with Emergency Response Support System:

  • When a building, forest or car is on fire or when there is smoke coming out of a building.
  • People who are stuck or trapped and need to be evacuated from a run-down house or a car.
  • In case of a serious accident with wounded persons.
  • When someone tries to steal or damage a car.
  • When you are the victim or witness of an aggression or fight.
  • When you see someone break into a house or notice that someone is trying to break into your house.
  • When you witness a suicide attempt.
  • When you or someone in your surroundings is unconscious, doesn't stop bleeding or is suffocating.

How can you best ask for assistance during a Natural Calamity?

  • Only call 112 when a rescue is necessary or when a life threatening situation is involved.
  • When you call 112, patiently wait for an answer. Do not put the receiver down, because you will then find yourself again at the bottom of the waiting list.

What precautions should I use to avoid unintended pressing of Panic Button or automatic dialing of 112?

  • We should avoid the pressing of power button or redial button by careful handling of handset especially if last dial is 112.
  • Special attention should be taken if children pick up the phone and to keep a watch on them.
  • While handset is in pocket, we should be aware if emergency key is being pressed because of posture.
  • We should be precautious while pressing power button for restart/reboot,sleep or awakening, in such a way that it does not cause in 3 time succession.
  • We should not try this facility to test or joke with Emergency services.

What Action can be taken against me, If I mistakenly press the panic button and/or call 112 repeatedly ?

  • Generally Police Call center politely suggests not to interrupt the operations for sake of other genuine callers and use this facility judiciously, if a considerable number of calls are made to police control room mistakenly or carelessly, this can be taken as nuisance and appropriate legal action can be initiated against the caller.
  • To see whether the 112 or 101 really works.
  • To make a joke when everything is fine.
  • When you need general information, such as someone's telephone number or address.
  • Because you locked yourself out and can't enter your house anymore
  • To order a pizza or cab.
  • If you call the emergency services without a valid reason, the operators in the emergency centres cannot take the calls from people who are really in distress. All emergency numbers are, amongst other things because they are free, regularly the victim of "Interrupts". These persons expose themselves to legal action, which may lead to criminal prosecution.

What does it mean when the message "network unavailable – emergency number only" appears on the screen of my mobile phone?

  • When this message appears, this means that there are interruptions on the mobile phone networks due to circumstances and that temporarily only emergency calls are possible. It certainly doesn't mean that you have to call the number 112 because your mobile phone doesn't work!

Why has the emergency number 112 been introduced in India ?

  • The Govt of India took the decision to introduce the emergency number 112, so that people travelling in other States/UTs don't need to know all local emergency numbers. The emergency number 112 is easy to remember and moreover it is the only emergency you need to remember in India. This is important because people confronted with an emergency can be stressed or even in panic.

How is the emergency number 112 introduced in India?

  • In India your 112 call temporarily still arrives at an operator of the help centre 112 of the province where you are. Calls to the number 112 for urgent police assistance are redirected by the operator to the Communication and Information Centre of the integrated police (CIC 101). Because of this, valuable time may be wasted. We therefore advise you to directly call the emergency number 101 for urgent police assistance.

Can you call a foreign 112 centre from india and an emergency centre in India from abroad?

  • At this moment it is not possible to directly contact foreign emergency centres from India. Nor is it possible to call the emergency rooms of the Indian emergency centres from abroad. When you call an emergency number, you are redirected to the nearest emergency centre. When you call 112 in India, depending on where you are, you thus get an operator on the phone from the emergency centre in the region where you are at that moment. When you do wish to contact an emergency centre in a region you are not yourself, you can try to do this best through a contact person (for instance a family member or acquaintance) who is in that region.

Is my call to the emergency number 112 in India recorded or saved?

  • When you call the emergency number 112, your call can be recorded or saved. Emergency calls are recorded in order for the persons in charge of emergency stations to be able to listen to these calls again, and help people in need even better. For this reason, recorded phone calls can be saved for one year.

How much does an intervention of an ambulance or fire department cost after a call to the number 112?

  • The emergency numbers are free and available 24h/7.
  • The transport costs for urgent medical assistance depends upon the type of Ambulance Service is called and available. The amount is determined by the respective free or chargeable Ambulance. Most States/UTs run state based free services and some charitable organizations also operate their Ambulances.
  • The costs for urgent assistance from the fire department are mostly free of charge, yet your municipality can ask for a reimbursement for interventions that are not urgent when these are mentioned in the rules regarding charges. For further information, contact your municipality.

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